The challenges facing many UK businesses can sometimes seem overwhelming. The news can can be full of big headlines: mounting costs, staffing shortages, poor performance, and business closures. It all seems impossible to manage.
However, what one person might see as a hopeless situation, another can view as an opportunity. Sometimes we simply need to reframe the way we look at things.
At KayHill, we’ve seen inspiring examples from our work with clients facing tough challenges—like high staff turnover and employees feeling unheard. In one case, a front-line team member noticed that a few key voices were leaving because they felt ignored. Instead of accepting this as inevitable, the business took the opportunity to listen closely and address those concerns. By creating clear feedback channels and acting on what they heard, they not only reduced turnover but also boosted morale and productivity, turning a potential crisis into a breakthrough.
A different view of the same situation can bring about radical change.
“We always hope for the easy fix: the one simple change that will erase a problem in a stroke. But few things in life work this way. Instead, success requires making a hundred small steps go right – one after the other, no slipups, no goofs, everyone pitching in.”― Atul Gawande